The business context
The portfolio includes home and gift, holiday décor, and specialty food concepts. The goal was to create a more consistent, manager-led operation while improving how staffing, inventory, and sales decisions use actual performance data.
What I reviewed
- When: sales by day and hour to inform staffing coverage and store hours
- What: sales by product and price point to guide assortment, promotions, and markdowns
- Where: performance by location to identify merchandising and local priorities
- Who: manager and employee execution to improve coaching, checklists, and accountability
Changes put into place
- Rebuilt hiring practices, onboarding, and employee policies
- Created daily and weekly operating checklists
- Clarified manager accountability and performance expectations
- Developed incentive programs tied to store priorities
- Applied sales analysis to labor, hours, promotions, and buying
40%approximate sales growth during the earlier ownership period
3consecutive record holiday months
4core operating areas under active review