Retail, sales & customer success consulting
Find where revenue stalls, margin slips, or the team gets stuck. Then put a practical plan to work with an advisor who has led teams and owned businesses.
Direct access. A focused conversation. A clear place to start.
15+ yearsleading teams and operating businesses
Founder-ledwork directly with Eric Ross-Sheffield
Built for actionclear priorities, practical implementation
Who I help
Two focused practices. The same commitment to understanding the work, improving performance, and helping people carry it forward.
For owners facing margin pressure, inventory that is not moving, a store that needs a reset, or a growth or transition decision.
For leaders who need stronger sales execution, better customer retention, or experienced leadership to turn a growth plan into daily practice.
Services built around the problem
You do not need to buy a broad engagement to address a specific issue. Choose the work you need, or tell me what is happening and we will define the scope together.
When sales, costs, people, and systems need a closer look. Leave with a prioritized action plan.
Explore this service 02Find the gaps in qualification, follow-up, and deal progression. Give the team a repeatable process.
Explore this service 03Connect inventory, staffing, pricing, and customer experience to the decisions that shape margin.
Explore this service 04Build stronger discovery, customer conversations, and manager coaching through practical reviews and training.
Explore this service 05Bring experienced leadership to pipeline reviews, forecasting, coaching, and accountability.
Explore this service 06Improve onboarding, spot churn risk, and build a more consistent customer lifecycle.
Explore this serviceNot sure what to fix first?
Get an outside read on the revenue, operating, and customer issues that deserve attention, with priorities you can act on.
A practical path to payoff
The goal is better business performance. We agree on the problem, the work, and the measures that will show whether the change is helping.
Review the numbers, customer experience, and daily work. Separate the visible symptom from the issue underneath it.
Define the changes worth making, who owns them, and what success should look like before adding more work.
Choose the support you need: a focused project, team coaching, or fractional leadership. Review progress and adjust.
Eric Ross-Sheffield · FounderAn operator's perspective
My experience spans sales, sales development, customer success, retail leadership, and business ownership. I understand the gap between a good strategy and the decisions a team has to make on a busy day.
I lead each client relationship. I listen closely, give a candid assessment, and stay focused on work that fits your business and your capacity to execute.
Meet EricExamples & working frameworks
Explore the questions, decisions, and operating practices behind a focused engagement. These resources are examples and frameworks, not promises of a particular result.
Before we talk
Tell me about the business, the problem, and what you have tried. We will discuss whether a focused review, a project, coaching, or ongoing leadership is the right next step. You do not need a formal brief.
Yes. A pipeline bottleneck, a retention issue, an inventory problem, or a coaching need can be a useful place to start. We define the scope around the decision or change you need.
I work remotely with clients across the United States. On-site visits and office meetings can be arranged when they make the work more useful.
Implementation support is available through projects, coaching, and fractional leadership. We agree on the work, responsibilities, and scope before an engagement begins.
The right scope depends on the problem and the level of support. Individual service pages explain the work and available starting investment. We confirm scope and fees before you commit.
Talk directly with Eric
Tell me what is getting in the way. We will find a useful place to start.
You will speak directly with Eric.
Remote nationwide · On-site by arrangement.